Privacy Policy jiya9 — User Personal Data Protection

01Introduction

jiya9 ("we," "platform," or "company") is committed to protecting the privacy of all users who use our services. This Privacy Policy transparently explains how we collect, use, disclose, store, and protect your personal information when you use our website, mobile app, and all services provided by jiya9.

This document is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and sets out your rights as a user regarding the personal data we hold. We believe that transparency is the foundation of trust, and therefore we have endeavoured to explain this policy in language that is easy for all our users to understand.

02Types of Personal Data We Collect

In the course of operating the platform and providing you with the best service, jiya9 collects several categories of personal data as described below:

Data Category	Example Information	Requirements
Identity Information	Full name, date of birth, identity card number, document images	Mandatory (KYC)
Contact Information	Email address, phone number, residential address	Mandatory
Financial Information	Bank account number, e-Wallet, transaction records	Mandatory
Technical Data	IP address, device type, web browser, approximate location	Automatic
Usage Data	Game records, betting history, login activity	Automatic
Communication Data	Support correspondence, feedback, complaints	Where applicable

03How We Collect Data

jiya9 collects your personal data through several key channels:

3.1 Information You Provide Directly

• When registering a new account on our platform.
• When completing the identity verification (KYC) process.
• When making a deposit or submitting a withdrawal request.
• When contacting our customer support team.
• When filling out a feedback form or participating in a promotion.

3.2 Automatically Collected Data

When you use the platform jiya9, our system automatically records certain technical information for security and service improvement purposes. This includes your IP address, browser type and version, device operating system, pages visited, session duration, and general usage patterns. This data helps us detect suspicious activity and ensure the platform runs smoothly for all users.

3.3 Data from Third Parties

In certain cases, we may receive information about you from payment service providers we use, third-party identity verification service providers, or recognised fraud prevention agencies. This data is used solely for verification and security purposes.

04Purpose of Personal Data Use

jiya9 uses your personal data only for lawful and reasonable purposes. The following are the primary purposes for data use:

• Account Management: Creating, verifying, and maintaining your account on the jiya9 platform.
• Transaction Processing: Processing deposits, withdrawals, and all financial transactions securely and efficiently.
• Identity Verification: Implementing KYC procedures required to comply with anti-money laundering (AML) regulations.
• Platform Security: Detecting and preventing fraud, hacking, and other illegal activities that could harm other users.
• Customer Support: Addressing inquiries, resolving complaints, and providing technical support.
• Service Improvement: Analyzing usage patterns to enhance the user experience and develop new features.
• Marketing Communications: Sending promotional information, exclusive offers, and the latest updates (subject to your preferences).
• Legal Compliance: Fulfilling applicable legal and regulatory obligations.

05Data Sharing With Third Parties

jiya9 does not sell your personal data to anyone. However, there are limited situations where we need to share certain information with trusted third parties:

5.1 Service Providers

We work with third-party service providers that help us operate the platform, including payment service providers, identity verification companies, cloud service providers, and data analytics firms. All providers are bound by strict confidentiality agreements and may only use your data for purposes we specify.

5.2 Legal Requirements

In circumstances required by law, jiya9 may be required to disclose your data to relevant authorities such as the police, courts, or financial regulatory bodies. Such disclosure is only made when there is a clear and unavoidable legal obligation.

5.3 Business Transfers

In the event of a merger, acquisition, or transfer of company assets, user data may be transferred as part of that transaction. You will be notified in advance should this occur and if the change affects how your data is processed.

06Data Security Measures

Protecting your personal data is a responsibility we take very seriously. jiya9 implements multiple layers of technical and organisational security to ensure your data is always protected:

• 256-bit SSL encryption for all data transmitted between your device and our servers.
• Data encryption at rest for all sensitive information stored in our databases.
• Layered access control — only authorised staff may access user data, and only for legitimate work purposes.
• 24/7 security monitoring uses an automated intrusion detection system.
• Security audits periodically by independent third parties to identify and address system vulnerabilities.
• Incident response plan that has been tested to ensure any data breach can be addressed swiftly and effectively.

07Data Retention Period

jiya9 only retains your personal data for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable law. Generally:

• Active account data is retained for as long as your account is active and for a period of 7 years after account closure for legal compliance purposes.
• Financial transaction records are retained for a minimum of 7 years in compliance with anti-money laundering legal requirements.
• Customer support communication logs are retained for 3 years.
• Technical data and access logs are retained for 90 days for security and troubleshooting purposes.

Once the relevant retention period has expired, your data will be securely deleted or anonymised so that it can no longer be linked to you.

08Cookies and Tracking Technologies

Platform jiya9 uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions properly. There are several types of cookies we use:

8.1 Essential Cookies

These cookies are required for the platform to function properly. They enable you to log in, save session preferences, and maintain account security. Essential cookies cannot be disabled as they are fundamental to platform functionality.

8.2 Analytics Cookies

We use analytics cookies to understand how users interact with our platform. This information is used in aggregate and without individual identification to help us improve platform features and content.

8.3 Preference Cookies

These cookies allow the platform to remember your preferences such as language, display settings, and other options so you do not need to reset them on each visit. You can manage cookie settings through your web browser settings.

09User Rights Regarding Personal Data

Under Malaysia's PDPA and our internal policy jiya9, you have the following rights regarding your personal data:

• Right of Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete information.
• Right to Erasure: Under certain circumstances, you may request that we delete your personal data.
• Right to Restrict Processing: You may request that we restrict how we use your data in certain situations.
• Right to Data Portability: You have the right to receive your data in a machine-readable format.
• Right to Object: You may object to the processing of your data for direct marketing purposes at any time.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time.

To exercise any of the above rights, please contact our customer support team via live chat within the platform. We will process your request within 30 business days.

10Child Protection

Platform jiya9 is not designed for or targeted at children under the age of 18. We do not knowingly collect personal data from children. Should we discover that data from an underage child has been collected inadvertently, we will take immediate steps to delete that data and close the relevant account.

Parents and guardians who discover that their child has registered on our platform are encouraged to contact us immediately so that appropriate action can be taken without delay.

11Changes to This Privacy Policy

jiya9 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our business practices, current legal requirements, or improvements in how we protect user data. Any material changes will be communicated to you via an in-platform notification or email to your registered address at least 14 days before the changes take effect.

We encourage you to review this Privacy Policy periodically. The "Updated" date at the top of this document will always reflect the latest version. Continued use of the platform jiya9 after the changes take effect will be considered your acceptance of the updated policy.

12Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, we are here to listen and assist. You may contact our privacy team through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week, directly within the jiya9 platform.
• Email: [email protected] (displayed as text only).
• Response Time: We are committed to responding to all privacy-related inquiries within 3 business days.